Workflow example
AI customer support delivery
The result agreementOne shared completion standard
Generate the delivery record
Verify independently
Agree on the result.Review against the agreement.
Keep the agreement, delivery and acceptance decisionin one verifiable record.
The delivery process
Confirm the agreement
Define the scope and completion criteria.Both parties confirm or sign.
Delivery and buyer review
Submit the delivery materials.The buyer makes an explicit decision.
Generate the delivery record
Link the agreement, delivery and decision.Keep and independently verify the record.
Traceable records. Independent verification.
Clear agreement
Record the scope, completion criteriaand corresponding version.
Recorded decisions
Record who made each decisionand their authorization.
Verify independently
Check record signatures, content digestsand version references.
Common service scenarios
AI and automation
Agree test scenarios and operating performance.
Software implementation and integration
Define configuration scope and integration criteria.
Research and reports
Agree the scope of results and supporting materials.
Content and creative delivery
Define delivery specifications and revision scope.